KeySnapshots

Order Support

Need help with a photo purchase, a download, a receipt, or getting back into a gallery after checkout? Email our support team and we'll sort it out.

What to include

Your gallery code, the email you used at checkout, and a short description of what happened. A receipt or order confirmation helps too.

Photos won't open or download

Tell us what you tried, which device and browser you used, and any error message you saw.

Charges and receipts

If you were charged twice, bought the wrong gallery, or can't find your receipt, contact us before placing another order.

Order Support | KeySnapshots