Frequently Asked Questions

Scan the QR code on your card or message, or go to the KeySnapshots code entry page and enter the access code exactly as it appears. If the code is valid and the photos are ready, your gallery will open.

No. Customers can open a code-linked gallery without creating an account. Photographer accounts are only needed for people uploading and managing photo moments.

The photographer may still be editing or uploading the gallery. Keep your physical card or digital code, try again later, and use the email notification option if it appears.

When a gallery is ready, you may be able to preview photos before purchase. KeySnapshots uses Stripe Checkout for secure payment. After the gallery is unlocked, use Download All Photos or the available download option.

KeySnapshots galleries are temporary. Some galleries may only be available for a limited time, such as 72 hours, so download your photos as soon as possible after purchase.

Photographers can create a studio account, use physical cards or digital codes, upload a photo moment, set a customer price, and share the code or link with the customer.

Paid galleries use Stripe Checkout for customer purchases. Photographer payouts may require Stripe Connect setup before funds can be transferred.

Use the Help Center for step-by-step guidance, Order Support for purchase or download questions, or Contact for account, photographer, or general support.